Terms and Conditions


Credit Card Billing Address

Please be sure to enter the exact billing address registered with your credit card company.  You can always select a different shipping address, but our credit card authorization will DECLINE all order that do not have the correct billing address entered.


Orders and Payment Info

Orders can be placed online or walk-in. Payment is due immediately upon check out via Visa or Mastercard only. Cash is accepted for walk-in customers, no checks accepted. Orders will be processed on a first come, first served basis. Any transactions within the state of California will be charged 8.00% sales tax. All online transactions are SSL secured via Paypal and Shopify Payments merchant security network.


Shipping and Handling

All orders received prior to 1:00 P.M. Pacific Time will be processed the same day. Orders placed after 1:00 P.M. Pacific Time will be processed the following business day. All orders will ship within 1-2 business day after processing. Shipping will be arranged by the most economical method, usually United Parcel Service or FedEx. WE DO NOT SHIP TO PO BOX OR APO/FPO. Any shipments that are refused or undeliverable are subject to additional costs. Each order is carefully packed and checked before they are given to the carrier. If you have received the wrong product, contact us immediately and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in presence of carrier before signing. All claims for damages and/or loss must be made immediately to the carrier within 7 days. GReddy/Boost Brigade will ship you replacement item(s) after the claim has been processed and resolved. If the item is no longer available, a refund will be issued for the item(s).

Free Shipping on Orders Over $50

All overs over $50 will receive free domestic ground shipping within the United States. Cart total must be $50 before shipping and taxes.


Will Call/Pick Up

Will calls and pick ups are available upon prearranged terms. Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS. Please call 949-588-8300 for further inquiries.


Returns/Refunds/Exchange

Request for returns and exchanges must be issued a return merchandise authorization number (RMA#) prior to sending the product back. Please call and a RMA# will be issued to you (see “Claim Procedure” below). RMA# must be clearly visible on the return shipping package to ensure proper processing. Returns and exchanges are accepted within 30 days from the date of purchase on your receipt. Returning product must be new, unused, and packaging must be in resalable condition to be issued a full refund. Items that do not qualify are subject to a 25% restocking fee. Exchanges must be made at equal value or more. Any remaining balance will be settled in the same form as original payment received. The product must also be new, unused, and packaging must be in resalable condition to qualify for an exchange. Items that do not qualify are subject to a 25% restocking fee. In both cases, customer is responsible for shipping the package back to GReddy/Boost Brigade. NO RETURNS OR EXCHANGES WILL BE CONSIDERED ONCE THE PRODUCT HAS BEEN USED. ABSOLUTELY NO RETURNS OR EXCHANGES ON PRODUCTS THAT WERE SPECIAL ORDERED.

 

Privacy Policy

The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other GReddy/Boost Brigade affiliated promotions. GReddy Performance Products, Inc./Boost Brigade does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of GReddy use. Any registered customer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.