GReddy Performance Products, Inc (GPP) warrants to original purchaser with proof of purchase that its goods or merchandise will be free from defect and workmanship for its intended purpose. This limited warranty shall extend for a period of 365 days (60 days for turbochargers) from the date of purchase on the receipt. This warranty is limited to repair and replacement without charge and shall only apply to defective part. GPP will not replace a complete kit should a single component is found to be defective. Limited warranty offer does not cover additional incurred cost such as logistics, labor charges, car storage fee, car rental fee, economic loss, etc.
Limitations and Exclusions
The limited warranty offered by GPP is voided under these conditions:
- product has been installed improperly
- improper or lack of maintenance
- product has been used for competition
- wear and tear due to normal usage
- product has been misused or neglected
- damaged due to accident
- damaged from foreign matter
- modifications have been made or attempted
Due to no formal means of monitoring product use, each claim will be independent and will vary case by case. The final assessment will be made by a GPP experienced expert in the relative field.
Before filing a claim, please ensure that the problem is not caused by any of the following listed in “Limitations and Exclusions”. Should an inspection be performed and the product is working properly, customer will be responsible for associated shipping expense. If warranty is granted, the repaired unit or a replacement will be shipped to you accordingly.
Please call or email firstname.lastname@example.org to start a claim. A warranty must still be eligible within the allotted time frame from the date on the receipt. In all cases please fill out the RGA form and submit this along with proof of purchase. The claim must go through a GReddy Authorized Dealer if purchased at any retail outlet. Any purchases made directly through GReddy via shopgreddy.com or walk-in should be emailed to email@example.com or faxed with a cover letter to 949-588-6318.
Once a claim form has been submitted please allow 2-3 business days for a confirmation reply along with the return merchandise authorization # (RGA#) which will be issued for your claim. Customer MUST wait for this # prior to returning the merchandise back. This number must be clearly visible on the returning package to ensure proper processing. If not properly identified or associated with a RGA#, GReddy has the right to refuse the package and/or will return at customer’s expensive.
Once the warranty claim product arrives, an examination will be conducted to determine coverage of warranty. If GPP determines the part to be covered under the Limited Warranty, the customer will be notified and a replacement will be shipped out immediately. If the claim is denied, the customer will be notified and reasons for denial will be thoroughly explained. Should there be a dispute in warranty outcome, GPP and Customer will make every attempt to resolve the situation amicably.
Turbo Warranty Claim/Rebuild
Turbo warranty claim must be filed within 60 days from the invoice date. Please see “Claim Procedure” for details.
Turbo rebuild is a service offered by GPP. Please call for inquiries and to be issued an RMA# prior to sending in the turbo. An inspection will be conducted to assess the repair. Should the turbo be non-repairable, a $75 inspection fee will be charged and will be returned at the owner’s expense. If you choose to rebuild the turbo, the $75 inspection fee will be waived. The cost for rebuild will vary depending on parts and labor. Customer will be notified before any work will be conducted.
When sending in the turbo, please be sure to reference RMA# on the box to assure proper handling. Once turbo has been received, the customer will be notified and inspection/rebuild process will begin.
**No representative or distributor of GPP is authorized to change or alter this limited warranty. Any alterations must be done through a written consent signed by an authorized manager of GPP.